Returns and exchanges
You can request a return or exchange for one or more products by completing this return form within 14 days of the date you received your parcel.
Make sure that the items are in the same condition in which you have received them with the order information form.
Enter the order number relating to the products you want to return.
▼ Returns & Exchanges
You can return, exchange, or request a refund for any item ordered on pomch.com within 14 days of the delivery date.Items must be returned in their original condition and in their original packaging.
To request a return or an exchange, please follow the instructions below:
1. Make sure the products are in the same condition as you received them. Boxes, dust bags and other packaging must be returned with the items.
It's not possible to return or exchange customized items and publications. This does not affect the customer’s rights according to the law.
2. Complete the return form in this page.
3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed.
Attach the pre-printed order label that was inside your original package to the box. If you have lost your return label, you can print your order confirmation email and put inside the box.
4. Contact delivery to schedule collection of the package, and the return shipping costs will be at your expense and will not be refunded.
5. You can check the status of your return at any time by asking through email(email@example.com).
6. Your refund will be issued as soon as the return has been received and has checked in our warehouse.
POMCH reserves the right not to accept returns that have not been communicated or shipped within the returns time limit or, if they are not in the same condition in which they were delivered to you (see point 1.).
▼ Returns & Exchanges Acceptance
Once we have received your return and checked that all the requirements have been met, you will receive a confirmation email.